How Still Point Agency collects, uses, protects, and handles your information when you use our website and services.
Still Point Agency ("Still Point," "we," "us," or "our") is a digital marketing agency headquartered in Irving, Texas. We provide marketing services exclusively to medical aesthetics and wellness practices, including search engine optimization, paid advertising, social media management, and website management.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at stillpoint.agency (the "Site"), use our free audit tool, submit a contact form, or engage with us in connection with our services.
By using our Site or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or submit your information.
Important: Still Point Agency is a marketing services provider, not a healthcare provider. We do not collect, store, or process protected health information (PHI) directly from patients on behalf of clients unless a separate Business Associate Agreement (BAA) is in place. If you are a patient of one of our clients, your health information is governed by that client's own privacy policies and practices.
We collect information you voluntarily provide when you:
This information may include your name, email address, phone number, business name, website URL, and any other details you choose to provide in a message or form.
When you visit our Site, we and our service providers may automatically collect certain technical information, including:
When you use our free audit tool, you submit a website URL and email address. We use this information to generate and deliver your audit report, to follow up with relevant information about our services, and for internal analytics. The URL you submit is analyzed using third-party data providers (including DataForSEO and Google PageSpeed Insights) to generate your report. We do not store your audit results on any external server -- results are generated in real time and stored locally in your browser session.
For clients who engage our services, we collect additional business information necessary to deliver those services. This includes access credentials to third-party platforms (Google Analytics, Meta Business Manager, Google Ads, CRM systems, website backends), billing and payment information, and performance data from those platforms. This information is used solely to deliver contracted services.
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.
Our Site and services integrate with third-party platforms. When you use our audit tool or visit our Site, your information may be processed by these services subject to their own privacy policies:
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include the use of encrypted connections (HTTPS), access controls limiting who can access personal information, and secure handling of API credentials.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at hello@stillpoint.agency.
Client platform credentials: When clients provide access to third-party platforms (Google, Meta, etc.), those credentials are stored securely and accessed only by Still Point team members actively working on that client account. We strongly recommend using platform-specific access roles rather than sharing primary account passwords.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at hello@stillpoint.agency. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024. These rights include the right to opt out of the sale of personal data, the right to opt out of targeted advertising, and the right to appeal a denial of your privacy rights request. To submit a request or appeal, contact us at hello@stillpoint.agency.
Our Site and services are directed to business owners and professionals and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you believe we may have collected information from a child under 13, please contact us at hello@stillpoint.agency.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on our Site.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:
Email: hello@stillpoint.agency
Website: stillpoint.agency
Location: Irving, Texas, USA
We will respond to privacy-related inquiries within 30 days. For urgent data security concerns, please mark your email subject line with "URGENT: Privacy" and we will prioritize your request.